Client Situation -Having adopted the traditional long-term exclusive outsourcing model initially, the company was now looking to adopt a multi sourcing model to create a healthy competitive environment and ensure business continuity in case of any trouble with one partner site. The company chose CSS Corp as their partner and provided us with a clear mandate to improve CSAT and FCR.

About the client - A global provider of computer networking products and other computer hardware for home and business use.

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