Client Situation - With a strong customer base in the Europe, Middle East and Africa (EMEA) and the Asia Pacific (APAC) regions, our client provided regional language customer support by using a translation
service or the Language Line. This however proved to be not only costly as the expense was based on the total call duration but also inefficient as there was a three-way communication during the call.

About Client - A leading provider of network infrastructure equipment used to deploy and manage applications and services across
IP networks.

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