The client had an exhaustive product listing that warranted consistent support. They were operating on a traditional platform and were incurring cost expenses. They wanted to move to a digital support model, keep costs minimum, and increase overall customer satisfaction.

We revamped their support ecosystem through our cognitive customer experience platform featuring a chatbot. We are providing them L1-L2 Technical Support and RMA. While the cognitive platform gave a digital makeover to their overarching support functions, chatbots started to drive case resolutions. The entire support experience was ported to a mobile application to extend, simplify, and bring support closer to customers making it a positive and hassle-free experience for them.

• 40% increase in agent productivity with bots handling tickets
• 30-40% cost savings due to lower incoming call volume
• 20% increased CX with seamless support and immediate resolutions