Transform your customer journeys with the leader in the changing CX services market

 

Movate named as a Leader in the 2025 NelsonHall NEAT Evaluation for CX Services Transformation

The CX landscape is being redefined by AI acceleration, digital complexity, and the rising demand for scalable, predictive, and hyper-personalized customer experiences. NelsonHall’s 2025 NEAT evaluation positions Movate as a Leader in the Overall segment for CX Services Transformation reflecting our strength in delivering AI-driven, outcome-led, and future-ready CX modernization.

What You’ll Learn in This Report

  • How agentic and autonomous AI are reshaping the CX operating model
  • Enterprise priorities for AI adoption, knowledge-AI, predictive insights, and scaled CX transformation
  • The capabilities that distinguish leaders in the AI-driven CX era
  • Where the CX market is heading from 2025–2027, including revenue-focused CX, digital containment, trust & safety, AI voice, and machine translation
  • Movate’s CX services overview and strengths, highlighting GenAI capabilities and outcome-based pricing model
CXS Transformation-Overall-final

Factors Leading to Movate’s Leadership in the CX Services Transformation Market

AI-First Foundation:

A transformation approach built on agentic AI, multimodal GenAI assets, and rapid AI adoption frameworks that accelerate modernization across CX journeys

Knowledge-AI-Led Operations:

Advanced knowledge intelligence, insights automation, and predictive analytics enabling proactive, consistent, and context-aware support at scale.

Outcome-Focused Transformation Models:

Modular, composable CX solutions combined with outcome-linked and per-resolution pricing to deliver measurable business impact.

Scaled, Flexible, Borderless Delivery:

A global CX footprint strengthened by a multilingual gig-enabled workforce, allowing elastic scaling for complex, high-value interactions worldwide.

Technology-Agnostic AI Ecosystem:

Integration with leading cloud, data, and conversational platforms enables rapid implementation, seamless orchestration, and continuous AI evolution.

Download the full report to uncover the insights behind Movate’s leadership position and the evolving dynamics shaping the future of CX.

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