NelsonHall NEAT Leader 2024

Transform your customer journeys with the leader in the changing CX services market

Movate is a Leader in the NelsonHall NEAT 2024 report on CX Services Transformation

Key Takeaways from the Report:

  • Overview of the CX services transformation market, including factors like market size, growth trends, outlook, investments, and much more
  • Key challenges and success factors in outsourcing CX services transformation
  • The key buy-side drivers in the adoption of CX services transformation like technology partner ecosystems, GenAI-induced disruption, and others
  • Movate's CX services overview and strengths, highlighting GenAI capabilities and outcome-based pricing model

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CX Services Transformation 2024 Overall

NelsonHall NEAT Leaderboard
Ivan Kotzev

Ivan Kotzev, Lead CX Analyst, NelsonHall, said: "The most pressing challenge for CX transformation remains the cohesion between technology investments and business objectives. Movate's strength in solving this fundamental challenge is in its integrated approach to AI-driven CX and product support. Key elements are its flexible talent management and gig workforce deployment, outcome-based client engagement, and growing AI ecosystem."

- Ivan Kotzev, Lead Analyst, CX Services, NelsonHall

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